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JohnNeu
New Contributor

Re: Number of video participants

I can only manage 7 cams using 1 Gbps Ethernet, and 6-7 cams via WiFi, (the PC is not very fast, however),

so may I please know what your PC networking speed is and what your Internet bandwidth is? 

Also, are you hosting with a powerful PC? 

I am perplexed as to why I cannot get more than 7 cams going!  Back in 2017 the GtM forum stated flatly that GtM limits webcam counts so as to have smoother video even though advertising 25 webcams even back then[1].

[1] https://community.logmein.com/t5/GoToMeeting-Discussions/Webcams-limit/td-p/154605/page/5 

AshC
LogMeIn Contributor

Re: Number of video participants

@JohnNeu  The webcam quality can lower if there is an internet connection concern by GoToMeeting.  Otherwise, there no reason a desktop PC would be limited to 7 webcams.

JohnNeu
New Contributor

Re: Number of video participants

For us, it only allows 6 webcams, sometimes a 7th webcam will pop in and drop out after a few seconds.  The 7th participant who gets cannot start his video or whose video gets dropped receives an error of:

  • "Webcam Limit Reached. All webcam spaces are currently being used. Please try again if space becomes available." 

In our case, all users are on PCs (even though this attached image is from an iPhone trying to join as the 7th webcam, the other 6 being from PCs).

 

Does the host screen resolution matter? 

We do set our presenting PC's screen resolution low at 1280x720 so the physical attendees in the conference room can better see the projected display.  

GtM_7th_cam_dropped_after_working_a_minute.JPG

AshC
LogMeIn Contributor

Re: Number of video participants

@JohnNeu  Correct:  That's the limitation of joining from a mobile device.  Mobile app participants will not be able to share their webcam unless there are fewer than six webcams currently shared.  Mobile attendees will always see the webcam of the current speaker no matter how many in total are shared.

AshC
LogMeIn Contributor

Re: # of cam views

@Fonceur  Mobile devices are still largely limited to 6 webcams at once with the GoToMeeting apps.

Fonceur
New Contributor

Re: # of cam views

Is it possible to scroll through all webcams whilst showing only 6?

mmeyers
Active Contributor

Maximum number of active webcams?

What is the current limit on active webcams for a GTM session? Previous discussions mention a 6-camera limit, but from my experience of up to 20 cameras that limit has clearly gone up.

AshC
LogMeIn Contributor

Re: Maximum number of active webcams?

@mmeyers 25 webcams at one time are currently allowed in a GoToMeeting broadcast when using the desktop application, and mobile apps are allowed to see 6 at one time. 

Umberto65
New Contributor

Webcam limit reached ?

Last 3 April I attended a session with GoToMeeting with 48 participants. Only 25 were able to access the webcam, the others displayed the message "Webcam limit reached. All webcam spaces currently used. Wait until one is available and try again". But if the organizer's account is "Business" and provides for up to 250 participants, why does the meeting place a limit on 25 webcams? Is it an organizer's choice or is it a GoToMeeting limit?

mmeyers
Active Contributor

Re: Maximum number of active webcams?

Thank you! Is that limit across all plans, or are there plans that allow for more? Our users are currently on GTM Plus subscriptions.