I have several users on XPS 13 machines (various builds) reporting issues with their internal microphones on GoToMeeting. The built-in microphones (Realtek) are resulting in mechanical sounds that are scratchy, w/ echos, etc. Running different versions of Realtek. Not occurring with Teams or Zoom.
GTM sends me to Dell, Dell sends me to GTM...
Has anyone else come across this and/or figured a long-term work around?
Hi @AshC. I certainly can, but I was on the phone with Customer Support for nearly two hours earlier this week and they didn't suggest any logs be gathered. Is there something I should be requesting or explaing specifically?
No problem-- Please click my Community name to send a private message with your admin email, contact phone, case number and best time to continue troubleshooting. We can probably gather the logs remotely as well.