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enable camera not working

Hi all,


Audio, sharing, chat all this is working perfectly in our company, but we arent abel to enable the camera. The button for enable or disable the camere doesnt react. The camera function is working for other tools like skype , teams but not on Gotomeeting.The camera is also showing and running correctly under settings and on the preview.

Lenovo Laptop T490 and on Windows 10 1809.

I've seen that for video UDP 1853 must be allowed. Is this mandatory for camera functionality and could this be the reason the camera enable / disabel isnt working?


LogMeIn Contributor

Re: enable camera not working

Hi @mauri36 ,

Are you able to reinstall GoToMeeting by saving the file download first, and then right-clicking the download files to select 'install as Administrator' ? 


Do you have any specific security software / firewalls running on each PC?