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jxie
New Contributor

gotomeeting attendees camera flipped

My attendees camera are flipped, but others are not.  Help!

flip.png

Tags (1)
9 REPLIES 9
AshC
LogMeIn Contributor

Re: gotomeeting attendees camera flipped

Hi @jxie ,

Typically that will be a local setting on each attendee's device / webcam setting, as GoToMeeting does not have control over the webcam orientation of participants. 

jxie
New Contributor

Re: gotomeeting attendees camera flipped

Hi @AshC ,

 

I tried another meeting room, same setup its only that meeting room that does that. The camera will be normal for 5 seconds then it will flip without doing anything from the user's end. I tried both computer and phone, same result

AshC
LogMeIn Contributor

Re: gotomeeting attendees camera flipped

In that case, I might see if there is any firmware available to update in the problem meeting room.  Are you able to check the device manufacturer's website? 

 

J Newgen
Active Contributor

Re: gotomeeting attendees camera flipped

This happens on a few occasions for our organization too. It does not apply to all attendees and is not consistent across GTW meetings using the same hardware. 

J Newgen
Active Contributor

Re: gotomeeting attendees camera flipped

@AshC , here is an example of our experience:UpsideDown webcams_crop.jpg

 

AshC
LogMeIn Contributor

Re: gotomeeting attendees camera flipped

I believe this issue occurs on some mobile devices that rotate after joining the meeting.  The temporary workaround is to rotate those devices back to the original starting point.  We should have more information on the resolution soon... https://community.logmein.com/t5/GoToMeeting-News/bg-p/GoToMeeting-Release-Notes

gc_braviacap
New Contributor

Re: gotomeeting attendees camera flipped

Dows anyone have any new info on this.  I just experienced. However, the one attendee that was upside down only appeared this way on our InRoom Polycom system.   All other attendees viewed the video stream correctly.  

AshC
LogMeIn Contributor

Re: gotomeeting attendees camera flipped

@gc_braviacap  [Update]  This issue was isolated to iOS mobile devices, and should now be resolved.

 

AshC
LogMeIn Contributor

Re: Participant Video Doesn't Rotate

@JeremyMoritz   Hi there,

I know this was posted some time ago, but I just wanted to confirm if an iOS device was involved with the webcam sharing flipping?