cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

not receiving email verification may to july 2020

I am not able to receive any email verification since May to date. I waited for an 2 hours nothing came in the mail. Our email servers are able to forward other emails to me, but it is not receiving the verification code from gotomeeting/logmein.

 

Its difficult to adjust some settings since the verification code does not arrive even if I have waited for 2 months

3 REPLIES 3
Highlighted
LogMeIn Contributor

Re: not receiving email verification may to july 2020

Hi @jxie

If your email was not formatted properly, or has returned too many of our attempted communications, then we probably stopped sending the emails to that address.  To check if your email may be on the LMI Bounce list, please contact Customer Support directly: https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151

 

Highlighted
New Contributor

Re: not receiving email verification may to july 2020

HI Ash,

 

So i really need to call support? it takes almost forever to get in a line...

Highlighted
LogMeIn Contributor

Re: not receiving email verification may to july 2020

The wait currently should be minimal, but if you want to wait till later, we're available 24 hrs.