cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

the arrow is disapearing after a while

With some customers I have a problem that the arrow with which I can point at things on his screen disappears after a while and I can't restart it anymore in the running session. It's not always but mostly with the same customers.

Mike

1 REPLY 1
Highlighted
LogMeIn Contributor

Re: the arrow is disapearing after a while

Hey Mike,

GoToMeeting wasn't originally designed as a remote support tool, though we do offer services that will ensure the ability to remotely control an entire system, as well as restart them if necessary:  https://get.gotoassist.com/remote-support/why-gotoassist