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webcam video quality isn't stable



We use gotomeeting to train our employees. We did some tests before buying a license and we came to the conclusion that the quality of the video was much better than when using MS Teams.

But then, when a few people connect to the meeting, the quality of the stream becomes unstable.

Usually only the trainer shares his webcam, the rest of the participant does not.


If I watch the stream in a 1 to 1 meeting, the bandwidth used by gotomeeting remains stable around 2Mbps.

But when several people connect, it goes down to about 350Kbps...

Tracert shows no problems.




Tracing route to []
over a maximum of 30 hops:

  1    41 ms    42 ms     2 ms
  2    <1 ms    <1 ms    <1 ms
  3    <1 ms    <1 ms    <1 ms
  4    <1 ms    <1 ms    <1 ms
  5     3 ms     3 ms     3 ms
  6   139 ms   139 ms   139 ms []
  7   139 ms   139 ms   141 ms []
  8   139 ms   140 ms   140 ms
  9   139 ms   139 ms   139 ms []

Trace complete.


I have enough available bandwidth.


How can I perform further tests and find the cause of the problem here?




LogMeIn Contributor

Re: webcam video quality isn't stable

Hi Gaël,

If you reduce the number of webcams shared does this improve the quality of desktop screen sharing feeds?