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GaelEVS
New Contributor

webcam video quality isn't stable

Hello,

 

We use gotomeeting to train our employees. We did some tests before buying a license and we came to the conclusion that the quality of the video was much better than when using MS Teams.

But then, when a few people connect to the meeting, the quality of the stream becomes unstable.

Usually only the trainer shares his webcam, the rest of the participant does not.

 

If I watch the stream in a 1 to 1 meeting, the bandwidth used by gotomeeting remains stable around 2Mbps.

But when several people connect, it goes down to about 350Kbps...

Tracert shows no problems.

 

 

tracert egwglobal.gotomeeting.com

Tracing route to egwglobal.gotomeeting.com [216.115.208.230]
over a maximum of 30 hops:

  1    41 ms    42 ms     2 ms  10.129.0.1
  2    <1 ms    <1 ms    <1 ms  10.129.255.1
  3    <1 ms    <1 ms    <1 ms  10.255.254.20
  4    <1 ms    <1 ms    <1 ms  10.255.255.5
  5     3 ms     3 ms     3 ms  194.42.74.25
  6   139 ms   139 ms   139 ms  ae7.cr0-las1.ip4.gtt.net [213.200.124.97]
  7   139 ms   139 ms   141 ms  ip4.gtt.net [209.120.143.218]
  8   139 ms   140 ms   140 ms  173.199.63.163
  9   139 ms   139 ms   139 ms  egwglobal.gotomeeting.com [216.115.208.230]

Trace complete.

 

I have enough available bandwidth.

 

How can I perform further tests and find the cause of the problem here?

 

Regards,

Gaël

1 REPLY 1
AshC
LogMeIn Contributor

Re: webcam video quality isn't stable

Hi Gaël,

If you reduce the number of webcams shared does this improve the quality of desktop screen sharing feeds?