GoToMeeting Desktop App (v8.37.0, b10996) Release Notes

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GoToMeeting Desktop App (v8.37.0, b10996) Release Notes

LogMeIn Contributor

GoToMeeting users, enjoy improvements to recording to the cloud, updating the desktop app, and much more! That's not all - if you're on a Mac, you can now automatically save meeting chat logs. Read on to learn more.



  • Ability to automatically save chat logs on Mac
  • Improvements to recording
  • Improvements to GoToMeeting installations and Automatic Updates

  • Improvements to searching "GoToMeeting" on Mac
  • Removal of Whiteboard warning for Mac
  • Fix for network problems causing app crash
  • Additional fixes and minor changes

Rollout plan:

  • This build was deployed to customers beginning November 7 and ends November 16, 2018.

What's New?

Ability to Automatically Save Chat Logs on Mac

  • Mac users can now automatically save all their meeting chat logs! Learn more.
    • Open the Preferences window.
    • Check the Always save these to the local machine box. 
    • The default folder location is /Users/[username]/Documents. To change the folder location, click Choose... 
    • Choose the desired folder and click OK.
  • Note: This feature is already available on Windows.endpoint8370_chatlog.png




Improvements to Recording

  • If cloud recording fails in the middle of a session, the desktop app will rely on local recording as a backup. Users will see an "Unable to record to the cloud" message that prompts them to save the recording to the computer.endpoint8370_recording.png



Improvements to GoToMeeting Installations and Automatic Updates in Per-Machine Installations

  • Improvements have been made to the installation and updating flows when the product is installed per machine, including: 
    • Automatic updates will now remove old and unused builds installed per machine.
    • MSI installer will now install files only into the Program Files\GoToMeeting folder (previously it installed some files into the Program Files\LogMeIn\GoToMeeting folder).
  • Shortcuts in the Start Menu\Citrix folder have been removed.

Improvements to Searching "GoToMeeting" on Mac

  • Mac users will now only see one GoToMeeting application result when they search for the app in the Finder, the spotlight search, and in the launchpad. 

Removal of Whiteboard Warning for Mac

  • Whiteboard for Mac is being removed on December 1, 2018 due to low usage. Until the feature is removed, Mac users will be notified with a "Whiteboard Sharing Retires Soon" message when they share a whiteboard. Learn more
  • Note: This feature has already been removed on Windows.

Bug Fixes & Minor Changes: 

Fix for Network Problems Causing App Crash

  • Previously, when Windows users who had network issues attempted to start or join a meeting, the desktop app would go into a "in session" state and not respond to subsequent join attempts for up to a minute. Now, the desktop app will launch an error "Network Connectivity" message.

Additional fixes & minor changes:

  • Fix for Mac users experiencing an invalid Screen Sharing pane when multiple attendees attempted to share screen at the same time 
  • Fix for Mac attendees seeing the "Unable to recording to the cloud" message intended for only the organizer 
  • Fix for the app intermittently crashing on Mac
  • Fix for the app being stuck in the join flow when there was an issue with downloading a matching build 
  • For troubleshooting purposes, advanced technical users can now access the "Audio Statistics" window by clicking Audio Statistics in the Control Panel drop-down menu
  • Fix for the app being slow to quit from the Dock if it was in an App Nap state 
  • The Audio Preferences window will open for users who have high contrast mode enabled and click Sound Check while in session