Admin on the account needs to enable it for the user(s) on the account by editing the current Remote Control permission (By default, the Request for Remote Control feature is kept in “Disabled” state)
Organizers must enable the option to Allow Remote Control Requests by going to Settings >Attendee Experience >Allow Remote Control Requests
When Presenters share their screen, Attendees will see a mouse icon in their main controls
Presenters see requests available in the “Remote Control Requests” queue from where they can choose to Allow or Decline requests
For Attendees, Once Access is granted, Attendees can choose to take the remote control access by using the option to take control or else they could choose to take control at a later point in time by just clicking the mouse icon
Request for remote control is not compatible with Mixed sessions between the new GoTo app and V10 (classic experience)
Feature will only work when the Presenter is on the GoTo Desktop App and and not hosting or attending in the browser
If the meeting has already started, select > Attendee permissions >Allow to Request remote control.