The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Access Denied - GoToMyPC
On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC. "For security purposes, access to "XXXXXXXX" is denied. Please try again in 5...
Please downgrade desktop app version and try attempting remote session after upgrade.
Which Desktop App version are you on ? Can you please DM me your account details ?
Please downgrade desktop app version and try attempting remote session after upgrade.
Mark Champney I'm sorry about the recurring errors.
We have a fix for this issue coming in a couple of weeks. If you need immediate help rolling back a software version you can call directly into Customer Support to confirm your ID and make the official request.
Having same issue. Just added a couple of new host computers when this started. Removed and re added users and still get access denied. how do I downgrade the desktop app?
Please DM me your registered email address.
Having same issue. removed and re added users and still get access denied. how do I downgrade the desktop app
- Thank you for your help. Downgrading did the trick.
