Access Denied - GoToMyPC

[AbhishekYadav · Accepted solution]

Please downgrade desktop app version and try attempting remote session after upgrade.

[JOzolins]

Thank you for your help. Downgrading did the trick.

[JPJAYKO]

Having same issue. removed and re added users and still get access denied. how do I downgrade the desktop app

[AbhishekYadav]

Please DM me your registered email address.

[Mark Champney]

Having same issue. Just added a couple of new host computers when this started. Removed and re added users and still get access denied. how do I downgrade the desktop app?

[AshC]

@Mark Champney  I'm sorry about the recurring errors. 

We have a fix for this issue coming in a couple of weeks.  If you need immediate help rolling back a software version you can call directly into Customer Support to confirm your ID and make the official request.