Forum Discussion

JOzolins's avatar
JOzolins
New Contributor
5 years ago

Access Denied - GoToMyPC

On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC.  "For security purposes, access to "XXXXXXXX" is denied.  Please try again in 5...
  • AbhishekYadav's avatar
    AbhishekYadav
    5 years ago

    Please downgrade desktop app version and try attempting remote session after upgrade.

JPJAYKO's avatar
JPJAYKO
New Member

Having same issue. removed and re added users and still get access denied. how do I downgrade the desktop app

AbhishekYadav's avatar
AbhishekYadav
GoTo Moderator
5 years ago

Please DM me your registered email address.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Mark Champney  I'm sorry about the recurring errors. 

    We have a fix for this issue coming in a couple of weeks.  If you need immediate help rolling back a software version you can call directly into Customer Support to confirm your ID and make the official request.

  • Mark Champney's avatar
    Mark Champney
    New Contributor
    5 years ago

    Having same issue. Just added a couple of new host computers when this started. Removed and re added users and still get access denied. how do I downgrade the desktop app?