The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
JOzolins
6 years agoNew Contributor
Access Denied - GoToMyPC
On one of my computers, everyone besides me is getting an "Access Denied" popup when trying to connect to the GoToMyPC. "For security purposes, access to "XXXXXXXX" is denied. Please try again in 5...
- 6 years ago
Please downgrade desktop app version and try attempting remote session after upgrade.
JPJAYKO
5 years agoNew Member
Having same issue. removed and re added users and still get access denied. how do I downgrade the desktop app
AbhishekYadav
5 years agoGoTo Moderator
Please DM me your registered email address.
- AshC5 years agoRetired GoTo Contributor
Mark Champney I'm sorry about the recurring errors.
We have a fix for this issue coming in a couple of weeks. If you need immediate help rolling back a software version you can call directly into Customer Support to confirm your ID and make the official request.
- Mark Champney5 years agoNew Contributor
Having same issue. Just added a couple of new host computers when this started. Removed and re added users and still get access denied. how do I downgrade the desktop app?