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New Contributor

Apple Retina display support?

I looks like GoToMyPC doesn't yet support the new Apple MacBook Pro with 13" Retina display.
Only the top left corner of the screen is shown when trying to remotely access the MacBook.
Any idea when this problem is solved?

9 REPLIES 9
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LogMeIn Manager

Re: Apple Retina display support?

HI Gert,

Please enroll in our Beta program, it adds support for Retina Display: http://support.citrixonline.com/en_US...
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Apple Retina display support?

Hi Glenn,

Great to hear!
But I can't find the Beta Participation page 😞
When logging in on the GoToMyPC homepage on the remote Mac, I get the screen below. Don't see any link to Beta Partition page.

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LogMeIn Manager

Re: Apple Retina display support?

Hi Gert,

Pro accounts need to enrolled in the beta from our side, please Email me the Email address for this account: gotoservice@citrixonline.com
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Apple Retina display support?

Hi Glenn,

I've send you the Email address. What to do now?
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LogMeIn Manager

Re: Apple Retina display support?

Hi Gert,

Sorry you should have been prompted to update the software already. I have reapplied the update, you should see a prompt next time you start the Host.
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Apple Retina display support?

Any idea when the 13 inch retina display will be supported? I have had the same issue. I had to install logmein on the machine to support the user. I have the Pro plan with 26 or so users so the Beta version may not be available to me.
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New Contributor

Re: Apple Retina display support?

Hi Steven,

Call GoToMyPC Support and they will help you.
You need to be added to the beta test group for the newest version which supports 13 inch Retina.
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LogMeIn Manager

Re: Apple Retina display support?

Hi Steven, as you're part of a Pro account you'll need to call Support and get upgraded to the latest version of GoToMyPC. http://support.citrixonline.com/en_US...
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Apple Retina display support?

I'm using version 8.0 (non-beta) to connect from my 13" Retina MBP to a Windows 7 PC, and it still doesn't seem to support Retina Display. Am I missing something? Is it supposed to work?