Can't See Icons on Host Computer (OSX)

[kbar]

I'm having the same issue on a newish M1 mac mini. Tried the options listed above with no success.

Remoting in works for awhile (2 or 3 hours) and then goes into the mode where only the menu bar and backgrounds is visible.

No help for logmein support (and not very surprised).

[AshC]

@kbar  I apologize for the ongoing problems there.  

Can you please confirm the affected operating system and GoToMyPC version installed there? 

[kbar]

[AshC]

@kbar  I will ask Support to take another look at your case.  

[1ConcernedUser]

Im having the same issue. I ve called support 5 times this week. All seem to "fix" the issue temporarily. Then a couple hours later its back to exactly how it was. I can see the desktop, but no icons/dock are visible. Looks like Team viewer figured it out and works great.

[AshC]

@1ConcernedUser  We will continue to investigate.  Customer Support may reach out to gather some more log files soon.  Thanks for your patience.