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Cannot change screen resolution

Our users can no longer change Windows host screen resolution during a session. The option is greyed out in screen settings. I assume this has to do with the switch to the GoToMyPC/Logmein virtual display adapter. How do we re-enable this?


Thank you,



GoTo Moderator

Re: Cannot change screen resolution

@awphillips sorry for the delay in response here. We haven't seen this before and don't believe any VDA is in use that would cause this. I do see that you have worked with support and hope that this resolved the issue. 

Kate is a member of the GoTo Community Care Team.

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