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I think it may be internet/network issue. I can surf the internet easily/quickly but gotomypc can't be accessed and my mac mail program is taking forever to open emails. Strange, because web surfing to other sites is working well. Just issues with mail and can't get to gotomypc. Typically both occur. I can't even open the note you sent me. It just keeps loading. on my phone and computer.
Currently access from China is being restricted. We are allowing specific IP addresses after verifying accounts. Does your sales person operate from a fixed location? Can you have him provide his public IP address (google how to find this), and email it and the email address for your GoToMyPC account to email@example.com
Glenn is a member of the LogMeIn Community Care Team.
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