China access

[Paul Austin]

When will you have service restored from China?

[Lisa Desrosiers]

This reply was created from a merged topic originally titled Accessing from China.

we currently have someone in China trying to connect to us in the US, and she cannot even get to the GoToMyPc website.....

Note: This conversation was created from a reply on: GoToMyPC passing through a server in China?.

[GlennD]

I will reach out to you both directly via email.

[Shibasaki]

Our staff in China also can not access gotomypc web site. Please send me email.

[Chris71]

This reply was created from a merged topic originally titled China access.

I am in China using a Macbook and I can't even get to the website. It worked on the way over but now I can't get anywhere...

[GlennD]

Email sent

[GlennD]

Email sent

[Chris71]

I think it may be internet/network issue. I can surf the internet easily/quickly but gotomypc can't be accessed and my mac mail program is taking forever to open emails.  Strange, because web surfing to other sites is working well.  Just issues with mail and can't get to gotomypc.  Typically both occur.  I can't even open the note you sent me.  It just keeps loading.  on my phone and computer.

[Lori Maggart]

I have a salesman in China and he can't connect either. Can you tell me what's going on?

[GlennD]

Currently access from China is being restricted. We are allowing specific IP addresses after verifying accounts. Does your sales person operate from a fixed location? Can you have him provide his public IP address (google how to find this), and email it and the email address for your GoToMyPC account to gotoservice@citrixonline.com