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New Contributor

China access

When will you have service restored from China?
18 REPLIES 18
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New Contributor

Re: China access

This reply was created from a merged topic originally titled Accessing from China.

we currently have someone in China trying to connect to us in the US, and she cannot even get to the GoToMyPc website.....

Note: This conversation was created from a reply on: GoToMyPC passing through a server in China?.
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LogMeIn Manager

Re: China access

I will reach out to you both directly via email.
Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: China access

Our staff in China also can not access gotomypc web site. Please send me email.
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New Contributor

Re: China access

This reply was created from a merged topic originally titled China access.

I am in China using a Macbook and I can't even get to the website. It worked on the way over but now I can't get anywhere...
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LogMeIn Manager

Re: China access

Email sent
Glenn is a member of the LogMeIn Community Care Team.

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LogMeIn Manager

Re: China access

Email sent
Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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New Contributor

Re: China access

I think it may be internet/network issue. I can surf the internet easily/quickly but gotomypc can't be accessed and my mac mail program is taking forever to open emails.  Strange, because web surfing to other sites is working well.  Just issues with mail and can't get to gotomypc.  Typically both occur.  I can't even open the note you sent me.  It just keeps loading.  on my phone and computer.
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New Contributor

Re: China access

I have a salesman in China and he can't connect either. Can you tell me what's going on?
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LogMeIn Manager

Re: China access

Currently access from China is being restricted. We are allowing specific IP addresses after verifying accounts. Does your sales person operate from a fixed location? Can you have him provide his public IP address (google how to find this), and email it and the email address for your GoToMyPC account to gotoservice@citrixonline.com
Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!