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marco4
New Contributor

Deactivate my account

Hi,

I want to deactivate my GotomyPC account because now i am retired and i finish my work. I call the support number (from italy) and for my identification it's requested my credit card number or my identification number. I don't find this number because I lost my welcome email. Unfortunately, the system don't recognizes my credit card, so i cant' do anything with the support call.

 

Thanks for the help.

Marco

3 REPLIES 3
AshC
LogMeIn Contributor

Re: Deactivate my account

Hi Marco,

We do need to confirm the credit card on file in most cases before a cancellation can take place.  If you can find this credit info and need a follow up from Customer Support, please let me know your direct contact info and GoToMyPC email address.

marco4
New Contributor

Re: Deactivate my account

this morning ( in Italy ) i send my e mail  and name of credit card

 

thank you

 

marco4
New Contributor

Re: Deactivate my account

this morning ( in Italy ) i send my e mail and name of credit card to gotoservice@logmein.com
thank you