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New Contributor

Delete Account GoToMyPC

Hi,

I have to delete my GotomyPC account. I call the support number (from italy) and for my identification it's requested my credit card number or my identification number. I don't find this number because I lost my welcome email. Unfortunately, the system don't recognizes my credit card, so i cant' do anything with the support call.

 

Thanks for the help.

 

6 REPLIES 6
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LogMeIn Contributor

Re: Delete Account GoToMyPC

Hi Luci,

What's the main reason you want to delete your GoToMyPC account?  If you simply uninstall the software then nobody can access it remotely any longer.

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New Contributor

Re: Delete Account GoToMyPC

Hi,

 

because I don't want to renew my annual subscription.

 

Thanks

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LogMeIn Contributor

Re: Delete Account GoToMyPC

OK, are you able to call into Customer Support to confirm your identity?  https://support.logmeininc.com/gotomypc/help/how-do-i-cancel-my-gotomypc-account-1090042211 

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New Contributor

Re: Delete Account GoToMyPC

Sei riuscita? Nel caso puoi dirmi come? Grazie

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New Contributor

Re: Delete Account GoToMyPC

No one can do it. Can you write us an email address or another way to bypass useless call, please??
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LogMeIn Contributor

Re: Delete Account GoToMyPC

Please click on my Community name to send a private message to confirm your GoToMyPC account login and physical location.