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New Contributor

Error message when trying to connect

Good morning. I have been trying to connect to my host PC all morning, and no matter what I do, the client program crashes after a few seconds with the error message "Error - GoToMyPC" "Sorry, GoToMyPC has unexpectedly ended. Please try reconnecting to your host computer." I have tried disabling my client PC's firewall and AV, disconnecting monitors, updating drivers, windows updates, but no matter what I do I get this message and I am unable to connect to my host. My laptop can connect just fine, so it is something to do with the client computer. Other steps I have taken include: rebooting my client and host PC's, removing GoToMyPC client software and GoToOpener from my client computer, rebooting it, then trying again, as well as banging my head on my desk.

 

Does anyone have any suggestions? Redacted error log below:

 

C:\Users\[username]\AppData\Local\GoToMyPC\gotomypc_2714.exe (process ID=18380)
[2020-09-15 06:07:44 PST] - Preparing loader...
[2020-09-15 06:07:44 PST] - Trying to create/find our main temp folder.
[2020-09-15 06:07:44 PST] - Trying to create temp log folder.
[2020-09-15 06:07:44 PST] - Path creation is complete.
[2020-09-15 06:07:44 PST] - Using C:\Users\[username]\AppData\Local\GoToMyPC\G2_2714\ as main temp path.
[2020-09-15 06:07:44 PST] - Using C:\Users\[username]\AppData\Local\GoToMyPC\G2_2714\log1AF1.tmp\ as temp log path.
[2020-09-15 06:07:44 PST] - Starting loader...
[2020-09-15 06:07:44 PST] - We are running from 'C:\Users\[username]\AppData\Local\GoToMyPC\gotomypc_2714.exe'.
[2020-09-15 06:07:44 PST] - Extracting data for...
[2020-09-15 06:07:44 PST] - C:\Users\[username]\AppData\Local\GoToMyPC\G2_2714\g2viewer.exe
[2020-09-15 06:07:44 PST] - Extracting data for...
[2020-09-15 06:07:44 PST] - C:\Users\[username]\AppData\Local\GoToMyPC\G2_2714\ResourceViewer_en_us.dll
[2020-09-15 06:07:44 PST] - Extracting data for...
[2020-09-15 06:07:44 PST] - C:\Users\[username]\AppData\Local\GoToMyPC\G2_2714\ResourceViewer_ja_jp.dll
[2020-09-15 06:07:44 PST] - Success!
[2020-09-15 06:07:44 PST] - English Resource Dll Success!
[2020-09-15 06:07:44 PST] - Japanese Resource Dll Success!
[2020-09-15 06:07:44 PST] - CommandLine to GoSetUp is '"C:\Users\[username]\AppData\Local\GoToMyPC\G2_2714\g2viewer.exe" [redacted]
[2020-09-15 06:07:58 PST] - Deleting extracted EXEs...
[2020-09-15 06:07:58 PST] - Deleting extracted English Resource Dll...
[2020-09-15 06:07:58 PST] - Deleting extracted Japanese Resource Dll...
[2020-09-15 06:07:58 PST] - Moving & renaming log files due to an unexpected exit...

1 ACCEPTED SOLUTION

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New Contributor

Re: Error message when trying to connect

I knew as soon as I posted for help, I'd find the solution. My home (client) computer is my gaming PC as well and had Asus Sonic Radar/Suite installed. This has issues on newer builds of Windows 10. Killing the program (and then uninstalling it) fixed my issue.

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1 REPLY 1
Highlighted
New Contributor

Re: Error message when trying to connect

I knew as soon as I posted for help, I'd find the solution. My home (client) computer is my gaming PC as well and had Asus Sonic Radar/Suite installed. This has issues on newer builds of Windows 10. Killing the program (and then uninstalling it) fixed my issue.

View solution in original post