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Gotomypc update leaves us unable to connect
Since sometime late last week, multiple users at my organization have reported their machines either showing up as offline in the Gotomypc connect window or as visibly online but refusing to allow an...
Hi all - With the help of some log files we have identified that a recent Windows 10 and 11 update is the cause of this issue. When the GoToMyPC software tried to update recently some Host PCs failed to install the update successfully. Reinstalling the Host software will correct the issue. We apologize for the inconvenience and are working on a fix so that future updates will be successful.
Same here. One last week, and one just now. Tried the workarounds mentioned, but we had to reinstall which is a pain because of our security layers.
rickinwc, awphillips thanks both for your reports. Our team is currently reviewing customer logs. I will keep this thread posted.
Hi all - With the help of some log files we have identified that a recent Windows 10 and 11 update is the cause of this issue. When the GoToMyPC software tried to update recently some Host PCs failed to install the update successfully. Reinstalling the Host software will correct the issue. We apologize for the inconvenience and are working on a fix so that future updates will be successful.
Thanks for the update. Really appreciate that this is being addressed.
