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KateG
GoTo Moderator

Re: Gotomypc update leaves us unable to connect

Hi all - With the help of some log files we have identified that a recent Windows 10 and 11 update is the cause of this issue.  When the GoToMyPC software tried to update recently some Host PCs failed to install the update successfully. Reinstalling the Host software will correct the issue. We apologize for the inconvenience and are working on a fix so that future updates will be successful.

 

Kate is a member of the GoTo Community Care Team.

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rickinwc
Active Contributor

Re: Gotomypc update leaves us unable to connect

Thanks for the update. Really appreciate that this is being addressed.

eric24
Active Contributor

Re: Gotomypc update leaves us unable to connect

Actually Logmein's decision earlier this year to prevent manual updates is the real culprit here. 

 

form the change log 5-9-2022:

  • "We removed the 'Ask me for install update' checkbox to introduce the automatic update feature for GoToMyPC for every user regardless of their subscription plan."

If Logmein wasn't aggressively pushing these updates out whenever they feel like it and instead let the customer decide when to update we wouldn't have these unexpected outages.

 

Please restore the checkbox to allow manual updates. 

 

Thank you.