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awphillips
Active Contributor

Re: Multiple machines dropping out of available status today

Tried everything on multiple computers. What is really irritating is that we aren't getting any communications from GoTo. The last update is timestamped over 3 hours ago.

awphillips
Active Contributor

Re: Multiple machines dropping out of available status today

We still cannot login. Same symptoms except the ones we try installing new or reinstalling show up as unconfigured now when logging into the website as a normal user.

 

Jinedin
Active Contributor

Re: How to fix GoToMyPC host offline or connection issues

We have been supplied this fix in relation to this weekend's outage. 

However while running the reg file temporarily fixes connection issues, minutes later the host PCs are failing to connect again (the added registry entry is still there). 

Tested with over 20 host PCs, is there still some outage? 

 

MatthewF47
Active Contributor

Re: How to fix GoToMyPC host offline or connection issues

Not working here either, 2 host PC's

arifali
GoTo Contributor

Re: How to fix GoToMyPC host offline or connection issues

Thank you for your patience. 
Could you please try to ping "poll.gotomypc.com" and post here what does it show? 
The ping won't work but at least, we will know which IP address it is referring to.  

ping.png

 

 

 

Jinedin
Active Contributor

Re: PollServerIPs Causing Connection Issues

We are having the same issue.

Jinedin
Active Contributor

Re: How to fix GoToMyPC host offline or connection issues

**edited**
Narrowed it down - when the reg file is run the server order is 23.239.***.***,216.115.***.***
This works.
Then a few minutes later some gtmpc process runs and reorders the registry entry (swapping the two Poll server IPs so they are 216.**,23.** . 

That fails. 

If we manually swap them back, per the .REG file, and restart the GTMPC service, it then works again. 

Is there an issue with PollServer IP 216.**,? 

Jinedin
Active Contributor

Re: How to fix GoToMyPC host offline or connection issues

**edited**
Ping results - this is the same no matter what order the PollserverIPs are in the registry. 

C:\Users\ >ping poll.gotomypc.com

Pinging poll.gslb.expertcity.com [23.***.***.***] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.

 

 

Jinedin
Active Contributor

Re: How to fix GoToMyPC host offline or connection issues

GTMPC Service has just restarted again and now only one entry is visible in the registry: 
23.239.230.218
This is working

*edit* on the test PC we're working with.

arifali
GoTo Contributor

Re: How to fix GoToMyPC host offline or connection issues

We added  23.***.***.***  which is a far more powerful machine to serve GoToMyPC users better. 
The  216.***.***.***  is still our IP address, however, we will discontinue using it very soon.   

Thanks for your observation on some gotomypc process changing the order.