Tried everything on multiple computers. What is really irritating is that we aren't getting any communications from GoTo. The last update is timestamped over 3 hours ago.
We still cannot login. Same symptoms except the ones we try installing new or reinstalling show up as unconfigured now when logging into the website as a normal user.
We have been supplied this fix in relation to this weekend's outage.
However while running the reg file temporarily fixes connection issues, minutes later the host PCs are failing to connect again (the added registry entry is still there).
Tested with over 20 host PCs, is there still some outage?
Not working here either, 2 host PC's
Thank you for your patience.
Could you please try to ping "poll.gotomypc.com" and post here what does it show?
The ping won't work but at least, we will know which IP address it is referring to.
We are having the same issue.
**edited**
Narrowed it down - when the reg file is run the server order is 23.239.***.***,216.115.***.***
This works.
Then a few minutes later some gtmpc process runs and reorders the registry entry (swapping the two Poll server IPs so they are 216.**,23.** .
That fails.
If we manually swap them back, per the .REG file, and restart the GTMPC service, it then works again.
Is there an issue with PollServer IP 216.**,?
**edited**
Ping results - this is the same no matter what order the PollserverIPs are in the registry.
C:\Users\ >ping poll.gotomypc.com
Pinging poll.gslb.expertcity.com [23.***.***.***] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
GTMPC Service has just restarted again and now only one entry is visible in the registry:
23.239.230.218
This is working
*edit* on the test PC we're working with.
We added 23.***.***.*** which is a far more powerful machine to serve GoToMyPC users better.
The 216.***.***.*** is still our IP address, however, we will discontinue using it very soon.
Thanks for your observation on some gotomypc process changing the order.