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Jinedin
Active Contributor

Re: How to fix GoToMyPC host offline or connection issues

All our clients with 216.***.***.*** address are failing to connect. 

I can remove the address and they work, but then some process runs and the address returns in the registry and the host fail to connect again. 

This is still affecting the majority of our host PCs. 

Please can you advise? 

shaghverdian
New Member

Re: How to fix GoToMyPC host offline or connection issues

Its not working. Got anything else for the stupid mistakes the GoToMyPC engineers make ?

 

Jinedin
Active Contributor

Re: How to fix GoToMyPC host offline or connection issues

Can configuration just be changed not to pull down the faulty 216 address? This would fix it for our host PCs. 

arifali
GoTo Contributor

Re: How to fix GoToMyPC host offline or connection issues

Apologies for the inconvenience caused. 

We are fixing this issue (GoToMyPC Service automatically overwrites IP-address in the registry and that too old one first). 

After the fix is gone live, one of our colleagues will post an update that the change is being made and you just need to restart the computer then it should only have one IP address which is the new one (23.***.***.***). 

 As of now, the expected time for making this change is around 11 PM PST. If you do not hear anything on this thread, please restart your computers after 11 PM PST. 

Thanks for all the support and help in making us this change. 

Jinedin
Active Contributor

Re: How to fix GoToMyPC host offline or connection issues

Great, thank you so much for collaborating towards a fix. 

We will restart all our hosts after 11 PM PST and post here if we see any issues after then. 

arifali
GoTo Contributor

Re: How to fix GoToMyPC host offline or connection issues

Sincere apologies for the inconvenience caused thanks for being sporty. 

AbhishekYadav
GoTo Moderator

Re: How to fix GoToMyPC host offline or connection issues

HeyJinedin,

 

Can you please check if your host machines are online? Most likely they will be available without any action needed from your end.

GH_IT
New Contributor

Re: How to fix GoToMyPC host offline or connection issues

I am still seeing problems with some PCs.  Do we still need to run the reg key?

AbhishekYadav
GoTo Moderator

Re: How to fix GoToMyPC host offline or connection issues

You don't have to as long as the IP is now 23.***.***.*** .

Are you close to any remote host by any chance?

AbhishekYadav
GoTo Moderator

Re: How to fix GoToMyPC host offline or connection issues

Can you also DM me your email address and share host logs , so we can investigate more?

Here are then links for downloading logs:
1. Windows OS - http://support.logmeininc.com/gotomeeting/downloaddocument/gotologfiles-windows-g2md00267

2. MacOS - https://support.logmeininc.com/gotowebinar/downloaddocument/gotologfiles-mac-g2md00268