The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

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arifali's avatar
arifali
GoTo Contributor
3 years ago
Solved

How to fix GoToMyPC host offline or connection issues

[Latest updates as of Jan-23-2023 1:30 PM EST ]   In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi

     

    We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:

    My host computer is offline or unavailable

    1. Reboot your host computer.
      Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
    2. On your client computer, check if the host computer you're trying to access is back online.
      Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
    3. Check your computer's status again and try connecting.

    My host computer is available but the connection is failing

    1. Log in to your account at https://www.gotomypc.com/members/login.tmpl.
    2. On the My Computers page, find your host computer and select > Restart Computer.
    3. Wait a few minutes for the computer to restart.
    4. Try connecting again.
     
     
J.1's avatar
J.1
Frequent Contributor
3 years ago

users trying to log into Gotomypc get stuck on the 2-step verification page. Even after approving the login request on our phones Gotomypc will sit on the 'please approve the login request sent to your phone' screen. Some users report that entering the one-time passcode from LastPass Authenticator app gets them to a list of available PCs, but then clicking on a PC boots them back to the login screen. At least one user has tried to get 'text/sms passcode on phone' to work and received a 'failed to send PassCode via SMS' message. One user got past 2fa but upon trying to access her computer she was left at a black screen rather than the Windows logon.

 

At least six of our users experienced problems this morning where logging into Gotomypc got them booted out of their computers, followed by GTMPC resetting, followed by eventually allowing them in. I do not know if this is related to the sudden onset of two-factor issues.

 

I have not phoned Goto about this yet because trying to find someone who will actually speak to me about tech support is all but impossible. 

 

EDIT: gotomypc.com/members/MyComputers is now giving me a 502 Bad Gateway error, THAT'S reassuring