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arifali's avatar
arifali
GoTo Contributor
3 years ago
Solved

How to fix GoToMyPC host offline or connection issues

[Latest updates as of Jan-23-2023 1:30 PM EST ]   In order to provide more reliable and faster connections.  GoToMyPC is doing some major maintenance this weekend and needs support from you all. ...
  • GlennD's avatar
    GlennD
    3 years ago

    Hi

     

    We are aware that after our recent maintenance, some customers may still be having trouble connecting to a remote machine or the remote machine is showing as unavailable. To resolve this issue please follow the steps listed in the below article:

    My host computer is offline or unavailable

    1. Reboot your host computer.
      Note: If you are not physically by your host computer, you will need to find someone who can reboot it for you.
    2. On your client computer, check if the host computer you're trying to access is back online.
      Troubleshooting: It the host computer is still offline, please reinstall GoToMyPC on your client computer.
    3. Check your computer's status again and try connecting.

    My host computer is available but the connection is failing

    1. Log in to your account at https://www.gotomypc.com/members/login.tmpl.
    2. On the My Computers page, find your host computer and select > Restart Computer.
    3. Wait a few minutes for the computer to restart.
    4. Try connecting again.
     
     
researmg's avatar
researmg
New Contributor
3 years ago

This isn't resolved.   Phone was blowing up this morning and came into work today with 34 users unable to connect.  We are on the most current GoTo client version.   Many machines did get the latest 2/14/23 Windows updates installed.  I can't say every machine that had this issue had the Windows updates installed. 

 

In the end, it seemed the only fix was to wait for the client to finally give up trying to connect to your servers.   Then a reboot would work maybe 75% of the time.  If it didn't, had to wait the 10 minutes again and then had to stop and start the GoTo service.    Again, we are all running the latest version of your software client and the only changes that happened over night was the monthly install of Windows updates.  All systems had the latest .Net update (KB5022729) and about 80%  had the latest update for Win10 22H2 (KB5022729) applied.  The deadline set on the my Windows Update Server is tonight for that one.

 

I am a one man I.T. department and I can't keep dealing with the constant drama of this software.