The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

New Member

5 years ago

Solved

I already have lastpass premium-

Is there a way to transfer my existing lastpass account to fall under the GOTOMYPC free LastPass premium upgrade?

I don't want to lose all the info in my existing Lastpass account

AshC
5 years ago
Fishdogs We've updated this process now, so that even if you have an existing LastPass account, you can click the offer link and login with your LastPass credentials to activate. Thanks for your patience!

3 Replies

AshC
Retired GoTo Contributor
5 years ago
Hi Josed2049 ,

It looks like your LastPass case is being reviewed currently. You should hear back from the support agent soon.
Josed2049
New Member
5 years ago
What link are you talking about. I have the same issue as Fishdogs. I have a LastPass family and I want to link it to my GoToMyPC subscription. Please help. I contacted the GoToMyPC customer service # and they informed me to go to lastpass.com support. Support is done thru email only which is an inconvenience for me.
AshC
Retired GoTo Contributor
5 years ago
Fishdogs We've updated this process now, so that even if you have an existing LastPass account, you can click the offer link and login with your LastPass credentials to activate. Thanks for your patience!