Incompatible with macOS Catalina

[AshC]

Hi @SELDOMUSED 

The user Library is hidden from normal view in Finder.

1. Click Finder in the Dock
2. Click Go
3. Hold the Alt/Option key
4. Click Library (between Home and Computer)
5. Drag com.logmein.GoToMeeting.plist to the Trash bin
6. Empty the Trash

[SELDOMUSED]

I found a file with a very similar name, deleted, emptied it out of trash...same problem (2199)

Thank you for attempting to help.

[SELDOMUSED]

I hit the wrong button.  This was not solved.

It looks like to me that every time I delete the files and attempt to download the opener it attempts to use 2199, which I understand is the problem.  

I say this because once I delete the files, attempt to download the launcher, I get the 2199 error (screenshots above) and then when I go look at the files it has (screenshot below) 2199 in parenthesis...so not being technical, that's what it seems like to me...it keep downloading the same version of the launcher and I keep getting the same error.

Is there a way around this?

[SELDOMUSED]

Also, it appears my place of employment is on version 9.5.  Not sure if that has anything to do with the problem.

If it does, it may never get solved (for me) because they aren't going to upgrade to a higher version just for me. 🙂

Appreciate any and all efforts to resolve.

[AshC]

@SELDOMUSED  Can you try using this automated tool to remove GoToMyPC there? 

Version 9.5 is slightly out of date, but should not cause a conflict there. 

[SELDOMUSED · Accepted solution]

Thanks, AshC.

After many attempts at deleting files, only to have it reinstall 2199, they finally came across a solution - instead of "upgrading" to the newest version a tech dialed in to my work computer, uninstalled GTMPC and reinstalled it.  This caused an upgrade to a newer version and it now works.

Not sure why, but the deleting of the files above and those identified by the tech before uninstalling, didnt work.  It kept installing 2199.  The thing that solved the issue was upgarding the version.

Thanks to all that chimed in.

[tovszeto]

I tried the suggestions on this thread, but failed to connect to my Work Host PC.

- My remote home desktop is Mac with OS Catalina 10.15.6.

- I followed the steps but cannot find any PLIST file.

- I downloaded a new GoToMyPC Viewer but same result (removed GoToMyPC Viewer 1875, logged into Web, pressed Connect which background dpownloaded a new GoToMyPC file and same 1875).

[tovszeto]

Updates.

My remote home Mac is working now, can access my Host Work PC. What I did:

- I upgraded the Host Work PC's GoToMyPC version

- On my remote home Mac...

   - I deleted folders/files GoToMyPC (a) Viewer (1875) and (b) Opener

   - Signed In to my GTMPC account through the web

   - Normal connect to my Host Work PC

   - GTMPC prompted me to download GTMPC Viewer (2714)

   - I downloaded and installed

   - Web access successfully connected to the Host Work PC

Thanks.

[SELDOMUSED]

I struggled with the same thing...as I mentioned above, the only thing that worked was uninstalling and reinstalling GoToMyPC.  See below for details.

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"After many attempts at deleting files, only to have it reinstall 2199, they finally came across a solution - instead of "upgrading" to the newest version a tech dialed in to my work computer, uninstalled GTMPC and reinstalled it.  This caused an upgrade to a newer version and it now works.

Not sure why, but the deleting of the files above and those identified by the tech before uninstalling, didnt work.  It kept installing 2199.  The thing that solved the issue was upgarding the version."