The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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We are looking at locating a tool that can allow remote view/control/sharing in a secure environment. The endpoints will not have direct access to the Internet, but will need to be able to send requests for view/control to Internet/external users. This environment does have a "DMZ" so if the product has a "proxy" that can be deployed there and the endpoints connect via that would be ideal. Typical remote sessions will be 1 - 1, but there are possibilities where up to 10 concurrent sessions could be viewing a single screen. We do not want to allow anyone from outside to be able to initiate a connection, but someone internally has to open and request/grant access.
cmwitt welcome to the GoTo Community. Thanks for stopping by.
It seems that none of our services align perfectly with your needs. A few thoughts about your requirements:
- GoToMyPC is a one-to-one connection.
- GoToMeeting would allow 10 people to view a remote computer simultaneously.
- GoToAssist and Resolve you can invite other technicians to join your session but they also need a product license, and they appear to not support as many as 10 at the same time.
- For the connection and DMZ, you might need to look into self hosted solutions that run on their own servers.
2 Replies
We use gotomypc in a secure (patient medical records) environment. We have enabled the one-time password lists so that we have to give the passwords out one a time to anyone connecting. You can also disable the gotomypc service quite easily when not required, and then switch it back on to "enable access".
cmwitt welcome to the GoTo Community. Thanks for stopping by.
It seems that none of our services align perfectly with your needs. A few thoughts about your requirements:
- GoToMyPC is a one-to-one connection.
- GoToMeeting would allow 10 people to view a remote computer simultaneously.
- GoToAssist and Resolve you can invite other technicians to join your session but they also need a product license, and they appear to not support as many as 10 at the same time.
- For the connection and DMZ, you might need to look into self hosted solutions that run on their own servers.
