Log in not asking for New Access Code

[Tony891]

user has changed there access code and they are trying to connect to there computer but it doesn't ask for the access code, they keep getting an error saying 'GoToMyOC has encounted a problem and needs to end this session. Please tye to re-connect to "<there computer">

If I login as a different domain user on there computer then it will login so am presuming it is problem connected to that user, they did set it so the access code wasn't asked for originally, how do we change it so that it asks for the new access code.

Thank You

[KateG]

Hi @Tony891 welcome to the GoTo Community. Are you certain it's the access code causing the issue? The error message typical means GoToMyPC is not running properly on the host computer. You can try the following to correct:

 1.

1. Locate the GoToMyPC icon in the system tray
2. Right click on the MYPC icon and select Quit
3. Click Yes
4. Click Start
5. Click Run or click in the search box
6. Type services.msc and press enter
7. In the list of services locate the GoToMyPC service
8. Right click on the GoToMyPC service
9. Select Start or Restart

or

2.  Reinstall GoToMyPC software on Host machine