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Yesterdaynews
New Member

Monitor clipboard sharing and file transfer

As an admin, is there a way to track the activity of clipboard sharing and file transfer of a user? We want to enable these features for the group but want to have a way to monitor what has been transferred in and out of a host computer. 

1 ACCEPTED SOLUTION

Accepted Solutions
KateG
GoTo Moderator

Re: Monitor clipboard sharing and file transfer

Hi @Yesterdaynews welcome to the GoTo Community.  Admin reporting can show if clipboard sharing and file transfer is enabled for the user, but we do not know if they use the shared clipboard and we cannot see what is copied. Log files on the host computer should show if there was a file transfer during a session, but that has to be taken directly from the host computer, we have no knowledge or record on our side. This is all for the customer's security.


Kate is a member of the GoTo Community Care Team.

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1 REPLY 1
KateG
GoTo Moderator

Re: Monitor clipboard sharing and file transfer

Hi @Yesterdaynews welcome to the GoTo Community.  Admin reporting can show if clipboard sharing and file transfer is enabled for the user, but we do not know if they use the shared clipboard and we cannot see what is copied. Log files on the host computer should show if there was a file transfer during a session, but that has to be taken directly from the host computer, we have no knowledge or record on our side. This is all for the customer's security.


Kate is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!


Free new user and admin training