The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Solved
One user having trouble with gotomypc reconnections
I'm not really sure how to describe this exactly. One of my users has been reporting issues with getting a 'black screen' when she connects to Gotomypc- about once a week. What appears to mostly happ...
Hi,
Apologies for the inconvenience caused due to this issue.
We have updated your company to the latest version of GoToMyPC released end of April
2024.4.4033
Please ask the user to click on "check for update" from GoToMyPC icon in tray menu/notification area.
Once that's done and the issue still persists. Please send the host log as discussed in DMs.
We are all here to help.
The viewer logs probably aren't relevant, please zip the Host log files and email them to gotoservice at logmein dot com and I will take a look and start a ticket. Thank you.
