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MH-Kim
Active Contributor

Unlock mouse/keyboard.

 

Users work from home and use GoToMyPC to connect to a host PC. At this time, the keyboard/mouse of the host PC is locked for security reasons, and if a problem occurs, the user requests remote control. Here we use the Remote (TightVNC) program to remotely access the user's host PC. I use my keyboard/mouse to control my PC, but I can't control it. (It cannot be controlled by other remote programs.) Is there a way to unlock the host keyboard/mouse? Are you correct that the setting of this lock is causing the keyboard/mouse to be out of control?

 

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1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

Re: Unlock mouse/keyboard.

@MH-Kim  Yes, the settings are available when managing the entire account.  


Ash is a member of the GoTo Community Care Team.

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3 REPLIES 3
AshC
GoTo Moderator

Re: Unlock mouse/keyboard.

@MH-Kim  Those features can be locked into place if your administrator has required them.  


Ash is a member of the GoTo Community Care Team.

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MH-Kim
Active Contributor

Re: Unlock mouse/keyboard.

Is it possible for admin to lock/unlock?

AshC
GoTo Moderator

Re: Unlock mouse/keyboard.

@MH-Kim  Yes, the settings are available when managing the entire account.  


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!