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New Contributor

Why make it so difficult to cancel?

Please please please why do you make it so difficult to cancel?

 

Why can you sign up on the website but then have to ring a number that no one answers for you to cancel. I have been a customer for quite a few years but now have reached the point I don't need the service right now and all the goodwill you have generated with me is now being burned away by this deliberately difficult cancellation process.

 

Please show me a way to cancel that does not involve waiting on the telephone.

1 REPLY 1
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LogMeIn Contributor

Re: Why make it so difficult to cancel?

I'm sorry for the frustration David.

Although we cannot address billing problems securely here in the Community, if you can't call into Customer Support through one of the countries offered, then click my Community name to confirm your GoToMyPC login email and contact info for a follow up.