The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

jmcdermo's avatar
jmcdermo
Active Contributor
4 years ago
Solved

keystrokes triggering remote windows events

Host Computer: Mac running MACOS Monterey 12.0.1 Remote Computer: Windows 10 I get connected just fine and things work as expected and then something happens where keyboard input doesn't actually e...
  • AshC's avatar
    AshC
    4 years ago

    Hi everyone,

    This issue should be fully resolved now.  Please check for updates on any affected computer and let us know if you experience any issues along the way.

     

    Thanks for your patience. 

Toasty66's avatar
Toasty66
Active Contributor
4 years ago

I'm having a similar issue, but that didn't solve it. 

 

In terminal, when prompted for a password such as with SSH, gotomypc will act as if it have the Fn key held down. So for example, if that password has a "m" in it, it will cause the mac menu to be selected.  Once the problem starts, it can't be fixed without disconnecting/reconnecting.   The host however does not have a keyboard issue i.e., leaving the screen enabled/unlocked, and one can type normally. 

 

Test this as well - click the green "full screen" button on a window.  If the host is blanking the screen, do you momentarily see the screen on the host during the expansion? 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

jmcdermo  Toasty66  Could you please confirm the affected GoToMyPC host software version? 

  • jmcdermo's avatar
    jmcdermo
    Active Contributor
    4 years ago

    It's the latest 11.8.3339 for me as well.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      Hi jmcdermo  Toasty66

      Thanks for your patience.  We have a fix coming for this issue in the next couple of weeks.  Once the new version is tested we'll update the Community to update any affected hosts. 

      • Toasty66's avatar
        Toasty66
        Active Contributor
        4 years ago

        AshC My Mac updated to version 11.8.3374 but the problem persists. Was this the version that you thought would fix the issue, or is that a future version? 

  • Toasty66's avatar
    Toasty66
    Active Contributor
    4 years ago

    It is the updated 3339 version.