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Forum Discussion
Solved
keystrokes triggering remote windows events
Host Computer: Mac running MACOS Monterey 12.0.1 Remote Computer: Windows 10 I get connected just fine and things work as expected and then something happens where keyboard input doesn't actually e...
Hi everyone,
This issue should be fully resolved now. Please check for updates on any affected computer and let us know if you experience any issues along the way.
Thanks for your patience.
gvlazzareschi I moved over to Splashtop. Works great, no regrets, and none of the keyboard issues that are plaguing GoToMyPc.
Hi everyone,
This issue should be fully resolved now. Please check for updates on any affected computer and let us know if you experience any issues along the way.
Thanks for your patience.
So was this ever solved? I've been dealing with this since switching to a Mac, both as a host and as a client.
The letter E triggers the emoji keyboard, M triggers the menu, D triggers the dictation menu, etc. It's infuriating and the only solution is to disconnect and reconnect.
All the posts about this are from prior to 2021. There has got to be a fix by now?This is not solved for me.
the host: a Mac running macOS Monterey 12.5.1, GoToMyPC version 2022.08.3585
the client: any platform
the problem:
sometimes an e keystroke triggers a "fn-E" on the host and makes an Emoji picker appear on the host
sometimes a f keystroke triggers a "fn-F" on the host makes the host enter full screen mode
sometimes a d keystroke triggers a "fn-D" on the host and attempts to start dictation on the host
sometimes an m keystroke triggers a "fn-M" on the host and moves the focus to the menu bar on the host
The issue was described in detail in the early days of macOS Monterey.
The issue is NOT fully resolved now.
AshC I have 10 users being impacted by this issue on Monterey version 12.4 to 12.5. I need a solution.
This impacting their ability to work remotely, and impacting deadlines due to downtime,
having to restart their Mac's in the office.
We're also finding we have to restart the launcher under admin.
AshC We are seeing this on machine's upgraded to 12.4 / 12.5.
They are both running the latest version of GoToMyPc.
Do we have a solution?
** One user:
Whenever I type F in either Web outlook in Chrome or Teams, it automatically switches to a Full screen mood, and typing EM or just M opens an emoji dialogue box, and M causes a pause where it skips the rest of the word.
n each of these cases the machine pauses and freezes and it absolutely disrupts what I am doing.
Second User:
Just had the emoji keyboard showing up when he pressed certain keys, and this was disabled.
AshC We're moving people off GoToMyPC to SplashTop as we upgrade them to Monterey. Having to wait over three months for a critical tool to be fixed is unacceptable, and I can only imagine what new issues are looming with the upcoming release of macOS 12.3. I can't bet my enterprise on a tool where the developer is so slow to react.
