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Active Contributor

Re: mouse pointer extremely small

Thanks for the reply.

 

Yes. The PC I use as the client is 4K. The Mac is HD (1080p).

 

I have tried adjusting the scaling from Windows default (300%) to 100%, and while that does make things a little more crisp, it didn't affect the cursor size.

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Active Contributor

Re: mouse pointer extremely small

Hi,

No on 4k.  1600 x 900 on host. no zoom.  By size do you mean screen size? 21 diag.  I will add client shortly but a 14" laptop.

Fred

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LogMeIn Contributor

Re: mouse pointer extremely small

Thank you, we will bring this up with development to see about increasing compatibility for some higher definition screens. 

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Active Contributor

Re: mouse pointer extremely small

I have had this issue for a long time. I contacted logMeIn and basically was told it's my problem to deal with and no one else has reported this issue. 

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Active Contributor

Re: mouse pointer extremely small

Sorry to hear that. The only workaround I've found so far is to lower the resolution of my PC at home, which makes the mouse a little larger in some apps, but still almost impossible to see in others, such as Outlook. 

My biggest issue is browing the web, and our workplace uses Office 365's web-based Outlook for email. When I'm typing or reading emails, the mouse pointer is virtually invisible. Very frustrating. The "workaround" still didn't help there. Hope that helps (some).

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New Contributor

Re: mouse pointer extremely small

Just wanted to stop by and say I'm having the exact same issue. Logging in to my large HD monitor at home from my surface. I had to change the LogMeIn resolution to 1280x800 to get everything to be big enough to see on my Surface, but the mouse remains miniscule. Like everyone else said, I tried to change the size of my cursor on the remote machine and this made no difference.

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LogMeIn Contributor

Re: mouse pointer extremely small

@LauraPD I'm afraid this is a discrepancy with users who have higher DPI displays such as 4K.  We are aware of this limitation, and hope to be more compatible soon.

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New Contributor

Re: mouse pointer extremely small

Has there been any resolution to Logmein's tiny mouse problem?   Just got a new laptop and basically cannot use it for work because I cannot see the mouse and everything takes quadruple the time.


@AshC wrote:

@LauraPDI'm afraid this is a discrepancy with users who have higher DPI displays such as 4K.  We are aware of this limitation, and hope to be more compatible soon.


 

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LogMeIn Contributor

Re: mouse pointer extremely small

@bkpotok  I'm sorry for the trouble.  Have you tried lowering the resolution of the affected PC yet?

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New Contributor

Re: mouse pointer extremely small

Hi, I have found a reasonable solution for this, on the logmein side if you go to additional mouse options - mouse properties - pointers you can customise the scheme, if you choose an 'extra large 'version it enlarges the pointer significantly. I have a 5k Mac at home and 1920x1200 on logmein so the pointer was very small and now its only slightly smaller.

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