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dsmith65
Visitor

Re: "A required certificate is not within its validity period" - eight or more users can't

its a good work around ...it worked for me too

mcc32000
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Any word on this issue yet? The "change the date" workaround wont work for my users.

J.1
Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

They updated the status message. Unfortunately this is the update:

 

We are actively investigating reports that all customers using GoToMyPC are currently unable to start new sessions. However, in-flight sessions are not impacted.

Our engineers are working to resolve the issue and will provide another update shortly.
Nov 3, 13:44 UTC

JAE2
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

GoToPC just provided an update, apparently their engineers have identified the problem.

J.1
Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Good, that's a start. Let's hope they roll it out quickly.

mikesaroyan
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Where do you check for status?

I waited on hold with support for over an hour and hung up.

 

J.1
Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

https://status.logmeinaccess.com/

 

Be aware that it took them 30+ minutes to say 'hey, we're getting reports that some users have problems' this morning. It can be a while before they update it.

 

NearInfinity
New Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Same here from Washington DC

 

Nov 3rd 10:42 AM

PAI1
New Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Seems to works on MAC.

GlennD
GoTo Manager

Re: "A required certificate is not within its validity period" - eight or more users can't

We apologize for any frustration. Our engineers continue to work actively on the fix. We expect this issue to be resolved by next 1-2 hours and will provide another update when it is available.

Updates are posted to our status page https://status.logmeinaccess.com/  

 

Glenn is a member of the GoTo Community Care Team.

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