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mcc32000
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

2 hours later - whats the story??
‎11-03-2021 01:21 PM
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mikesaroyan
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

It's been 5.5 hours!!!

The service has been down since 8:00 AM EST. 

 

 

 

‎11-03-2021 01:30 PM
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mcc32000
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

lol - I meant it's been 2 hours since they said it would be fixed in 1 to 2 hours 

‎11-03-2021 01:34 PM
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GlennD
GoTo Manager
GoTo Manager

Re: "A required certificate is not within its validity period" - eight or more users can't

We continue to work on this issue, the 2 hour time frame was given as an estimate. Once we have confirmed the issue is resolved the status page will be updated. 

 

Glenn is a member of the GoTo Community Care Team.

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‎11-03-2021 01:46 PM
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JAE2
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Not an expert, but if their SSL certificate(s) expired then then have to renew the certificates and then upload the certificates to their servers, which could take time to renew and then upload. Then the certificates have to propagate.. Or they could just still be looking for the problem.

‎11-03-2021 01:48 PM
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mcc32000
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

FYI - It's now available for some of my staff. Looks like it's rolling out slowly

‎11-03-2021 02:15 PM
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PAI1
New Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Confirmed.

‎11-03-2021 02:18 PM
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J.1
Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

We're getting new errors here. It goes from 'requesting specific launch information' to 'downloading' to 'Failed to install gotomypc. please restart the download'.

‎11-03-2021 02:19 PM
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awphillips
Active Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Same

‎11-03-2021 02:36 PM
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NearInfinity
New Contributor

Re: "A required certificate is not within its validity period" - eight or more users can't

Confirmed working again for us in the D.C. Metro Area.

 

‎11-03-2021 02:38 PM
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