Hi, we are investigating why a subset of customers are still seeing this issue. We are redeploying the fix from yesterday in case some customers did not receive it.
Same thing, all from Windows 7 PC's though which I know are not supported by Windows.
I've tried re-installing the MicrosoftRootCertificateAuthority2011.cer which was the fix for when you get this error installing .Net framework.
Tried all 3 browsers, it seems the goto connector just doesn't talk to the servers anymore, or trust them.
Hi @mikesaroyan, welcome to the community. Thank you for that information, one possibility we are looking into is that the affected computers do not have one of the required certificates installed as it is too new. Could you please have your Windows 7 users visit this page? https://trusted-root-g4.chain-demos.digicert.com/ their browser should display a warning if they do not have the certificate installed.
My Windows 7 machine using a Firefox browser is able to load the digicert page without any warnings. However, I still get the same invalid required certificate error when trying to load gotomypc.
Thank you @tan7
For those of you still experiencing this issue, please give our toll-free support a call and they will assist. The wait time should not be long.
The following steps will ensure that you have the required certificate installed and that it has the correct permissions enabled:
Once you have completed these steps, sign into your GoToMyPC account and try to connect to your Host computer.
EDIT - Including info from follow up posts later in this thread:
We have developed an executable for those customers still having issues after the fix was released:
If you are not using MFA or SSO on your account you can also download the GoToMyPC client-app and connect to host computer using client app.
If you are still unable to connect after doing this, please give our toll-free support a call and they will assist further.
on a Windows 10 Pro machine ver 21H1 located in NYC
Cannot connect to GotomyPC, Digicert certificate downloaded and opened fine, permissions set as to specified, and still nothing, getting the same time error