The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

SAZickefoose's avatar
SAZickefoose
Active Contributor
3 years ago
Solved

Attendance reports and time in session discrepancy

We have been having challenges with attendee reports and "time in session" information. The report will show that folks participated; however, if they switch devices during the session their second s...
  • KateG's avatar
    KateG
    3 years ago

    Hi SAZickefoose chat logs should automatically be saved to your Documents folder as you can see in Glenn's post here.

     

    For the attendee report, I tested registering and changing devices, when using the same registration link the report notes my attendance on the same line and combined the total in the 'time in session' column, so if your registrants are using a link there shouldn't be an issue.

     

    Let me know how they are joining again which is causing their attendance not to register and we can take a look on our side. 

Danielle DePalo's avatar
Danielle DePalo
New Contributor
2 years ago

Hello Kate,

 

Please let me know  if you need any additional information.

Thanks,

Danielle

 

Moderator edit: removed personal information 

KateG's avatar
KateG
GoTo Manager
2 years ago

Danielle DePalo thanks for the further information. I created a case for you, someone from our support team will be reaching out shortly.