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Kelemvor33
New Contributor

Can remote trainees share their screen with the trainer for help?

We do training by walking people through how to use the browser based tools that we provide.  We show the users what to do and then they perform the tasks in a browser.  If a user gets stuck, are they able to share their screen with the trainer so the trainer can see what they're doing and help them along?  Not to make them the presenter and share their screen with everyone but just with the trainer.

Thanks
1 REPLY 1
Michael16
Retired GoTo Contributor

Re: Can remote trainees share their screen with the trainer for help?

Hi Mike, I believe having the attendee present their screen to everyone would be the only option. This is pretty common practice amongst our customers from what I've seen, and attendees are typically fine with it as long as you let attendees know to close any private information before sharing their screen.