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GTT: Switch to Desktop Option Missing?
Good morning, Where has the "Switch to Desktop" option gone in the new version? We utilized this option to ensure our panel of presenters were able to share webcams without the ability for a...
Hi everyone,
I am sorry for any inconvenience this change caused you and your audience.
To give you a better understanding of this update, we are moving closer to a more fluid GoTo experience and account set up, where you'll soon have additional features and functions available to choose from. Based upon the number of attendees who were utilizing the desktop app there was a decision made to start disabling native software options in favor of the web experience. Although we have now pushed this update back temporarily, it's still moving forward in the coming weeks and we will update the Community with those expected changes soon.
For a reference of what else to expect and how to guide your audience, please see this support page: https://support.goto.com/training/new-experience-guide
If you need to switch back temporarily and do not see the ability to do so in your account, please click my Community name in order to send a private message with your GoTo Organizer email address.
Phil38 I'm sorry for the miscommunication around this.
There was a change made to the GoToTraining defaults a few months ago, in preparation for an updated GoTo experience, where new events force attendees to the web-join instead of desktop.
Unfortunately there isn't currently a way for attendees to switch to the desktop in this case. We will be updating the support documentation and GoTo plan feature sets very soon to reflect the differences.
Thanks for your post, AshC.
If that would be a solution … but …
Following the link you posted it says :
If you need to revert back to the classic experience to access any of the features above, end the current session and enable the Use the classic GoToTraining setting at https://global.gototraining.com/training/settings.tmpl. Restart the session and you'll be launched in the classic desktop application.
I got a few options there, but none looks like the one mentioned.
Still looking for a solution …
Hi, I have the same problem with GoToTraining.
In a trial version (as pro) GoToOpener works without any problems. With "GoToTraining Starter" the browser is started or there is an indication of an inadmissible version.
There must be a solution!
Nearly the same here.
Use-case scenario? G2T Starter isn't even working in many browsers. So it can't be used.
Many of my customers are working on a Mac.
- Safari as the standard browser isn't supported and the attendees are looking at a blank browser window when they try to attend. No audio. No video. Not even a message.
- Firefox doesn't work either. No video, no audio. At least one could see that there is a session.
Maybe chrome does the job but I can't tell all the people to install it prior to a training. Some aren't even allowed to do so. Please give us the opportunity to switch back to the classic mode (as you wrote in the previous post). G2T Starter worked (flawlessly) before.
