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New Contributor

Hand raised automatically

I've had attendees in 3 different trainings whose hand raised automatically. Even after they lowered it or I lowered it, it would raise automatically. They were logged in using chrome and a laptop, not a tablet or phone. This made it extremely difficult to track other attendees when they raised their hands since the "raised hand" notification stayed on continuously.

3 REPLIES 3
LogMeIn Contributor

Re: Hand raised automatically

@specialk97  I'm not aware of this being a problem for GoToTraining attendees.  Was this during a breakout session you created and assigned the participants to?

New Contributor

Re: Hand raised automatically

No, this has been occurring throughout the training. Actually, during breakout rooms is the only time it doesn’t occur.
LogMeIn Contributor

Re: Hand raised automatically

OK, in that case we'd probably want to examine the affected Attendee's device to gather log files pertaining to that training period.