Hand raised automatically

[specialk97]

I've had attendees in 3 different trainings whose hand raised automatically. Even after they lowered it or I lowered it, it would raise automatically. They were logged in using chrome and a laptop, not a tablet or phone. This made it extremely difficult to track other attendees when they raised their hands since the "raised hand" notification stayed on continuously.

[AshC]

@specialk97  I'm not aware of this being a problem for GoToTraining attendees.  Was this during a breakout session you created and assigned the participants to?

[specialk97]

No, this has been occurring throughout the training. Actually, during breakout rooms is the only time it doesn’t occur.

[AshC]

OK, in that case we'd probably want to examine the affected Attendee's device to gather log files pertaining to that training period.