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VRLDO
Contributor

New Interface: where are chat logs being stored now?

Using a PC, previously they were saved under the Documents folder. Neither me nor my teammates have found the log from this morning's webinar. Anyone with info please share, thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Copies of Chats

Hi everyone,

 

I am happy to report that the automatic saving of chat logs to your Documents folder is now working in GoTo Training. To enable it:

 

 

Glenn is a member of the GoTo Community Care Team.

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45 REPLIES 45
Melanie_SPM
GoTo Contributor

Re: New Interface: where are chat logs being stored now?

Chat logs are currently not being stored. The team is working on adding this feature to the GoTo App for all products. Until then you will need to copy past the chat log manually to a document.

VRLDO
Contributor

Re: New Interface: where are chat logs being stored now?

WHY ON EARTH WOULD THAT FUNCTIONALITY NOT HAVE BEEN BUILT TO BEGIN WITH??

 

I am speechless right now.

TreyMc
Active Contributor

Re: New Interface: where are chat logs being stored now?

So if we copy them, the copy includes a HUGE version of the profile picture for each user. This is a major fail on the part of GoTo. Every single major platform, INCLUDING the previous version of GoTo has the ability to save chat. The fact that the 'NEW AND IMPROVED' version has such a basic function 'under development' is a major disappointment. 

 

Is there an anticipated date for release of and improved version WITH the chat log save feature?

EMurphyInfTrg
Contributor

Re: New Interface: where are chat logs being stored now?

Disgraceful - along with all the other basic things that dont work 

AshC
GoTo Moderator

Re: New Interface: where are chat logs being stored now?

I sincerely apologize for the delay in rolling out this functionality to the new GoTo experience.  As soon as we hear any news we'll update the Community with details.  

 


Ash is a member of the GoTo Community Care Team.

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sheilaac5
Active Contributor

Copies of Chats

GoToTraining always had the option to allow the presenter to go back at a later time to review the chat, it was located on your computer under documents.  Since the new experience has commenced this option has been removed.  This was a ley feature as before we could rely on the Chat to go back and review if any requests were made during a session.  For our line of work as our sessions can be 1.5 hours up to 3. hours in length and then we quickly have to jump from one session to another this was key as it was one last thing we had to worry about.

 

I noticed that this feature is no longer available and that it was not mentioned at all under the new features list, only after when I went to retrieve the chat to report an issue I noticed it was gone.  We strongly urge the Dev team to bring this feature back on a high priority basis.  There should be no need in this day and age to have to resort to old school copying and pasting chats in a Word Document, you had it figured out before please bring this back.

AshC
GoTo Moderator

Re: Copies of Chats

I'm sorry about the functionality change in the new GoTo app, @sheilaac5

 

Automatic Chat saving should be available by the end of this month. 

 

Thanks for your patience. 


Ash is a member of the GoTo Community Care Team.

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TreyMc
Active Contributor

Re: Copies of Chats

Here's an additional issue - the users are able to see all chat when it's set to 'organizers only'. I've tried contacting support, but managed to have 4 calls cut off as I was telling them the problem. Need a reporting feature for support so we don't waste time on a call as well.

GlennD
GoTo Manager

Re: Copies of Chats

Hi @TreyMc,

 

Please click on my profile picture and private message me the GoToTraining sessions IDs that this happened with, along with any other details you have about the attendees and how they were connected to the session.

 

Glenn is a member of the GoTo Community Care Team.

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