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Melanie_SPM
GoTo Contributor

Re: Copies of Chats

We are aware of this issue and the team is already working on it.

TreyMc
Active Contributor

Re: Copies of Chats

Thanks Glenn - when I click your username, I get your profile, but don't see anyplace to PM you. Your profile pic doesn't click.

GlennD
GoTo Manager

Re: Copies of Chats

@TreyMc I've heard from the team that they are aware of the chat issue and are already working on a fix. I'll post an update here once it is released.

 

Glenn is a member of the GoTo Community Care Team.

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GlennD
GoTo Manager

Re: Copies of Chats

Hi,

 

We have released an update that allows the Organizer to manually save the Chat log from a GoToTraining session before the training session is over. To do this the Organizer clicks on the menu icon in the Chat window and selects Download messages. A future update will make this automatic.

 

save chat.png

 

If you do not see this option in yet you may need to update your GoTo App.

 

GlennD_0-1655825000274.png

 

Glenn is a member of the GoTo Community Care Team.

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TreyMc
Active Contributor

Re: Copies of Chats

We were able to test this yesterday (6/21/22) after seeing an email the update had been added. It worked. We took screen shots to show trainers what version they should see. For us, it's Version 0.83.24.

 

This morning after rebooting, we're seeing version 0.81.00 again (previous version). Any thoughts?

SAZickefoose
Active Contributor

Re: Copies of Chats

FYI - I hosted a guest presenter today and was unable to download the chat logs as the organizer. I had to still cut and paste it into a word document. Is this a thing, or did I miss something?

TreyMc
Active Contributor

Re: Copies of Chats

I think they had a bug and either rolled it back or it's not working as GoTo thought it would. None of us could save the chat today, so it wasn't just my system. 

GlennD
GoTo Manager

Re: Copies of Chats

Hi,

 

This morning we had to temporarily roll back the update that included the ability to download chat logs, we will be redeploying it as soon as possible.

 

Glenn is a member of the GoTo Community Care Team.

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TreyMc
Active Contributor

Re: Copies of Chats

lol. Ignore the PM I sent Glenn, it landed at the exact same moment this came into my inbox.
GlennD
GoTo Manager

Re: Copies of Chats

Thank you everyone for your patience, the ability to download chat logs before you end the session is available again. In a future update, this process will be automatic again.

 

Glenn is a member of the GoTo Community Care Team.

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