cancel
Showing results for 
Search instead for 
Did you mean: 
VRLDO
Contributor

Re: Copies of Chats

Any update on when this will be automated again? I lost a chat log last week because another Organizer ended the meeting when they weren't supposed to before I could download the chat. So your fix is not foolproof.

galmind
Active Contributor

Copies of Chats

I see in your previous post on 6/2/22 you mentioned that the Chat log function would be restored by the end of the month.  I'm still not seeing them in my Documents folder and we're now into July.  Can you provide an ETA for this to occur?

GlennD
GoTo Manager

Re: Copies of Chats

Hi @galmind,

 

I do not have an ETA yet on when the automatic saving of the Chat log will be added, but for now, you can manually download and save the Chat log before you exit the software.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
GlennD
GoTo Manager

Re: Copies of Chats

Hi,

 

I wanted to let everyone know that automatic chat log saving will be added to the new experience next week.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
galmind
Active Contributor

Re: Copies of Chats

Hi Glenn;

 

Has this occurred yet?  Or are we still waiting on this?

GlennD
GoTo Manager

Re: Copies of Chats

@galmind We have started updating accounts, once you have it you will see the option in the same Chat menu the manual download option is displayed in.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
BoomTownU
Active Contributor

Re: Copies of Chats

Thanks for the update @GlennD. I can see the toggle option in our platform under the 3 dots in the chat window. Is this feature "sticky" in that once toggled on, it will automatically download for all future sessions? If not, is there a global setting somewhere we can enable to set this to on so all sessions automatically download, like the old version used to allow?

GlennD
GoTo Manager

Re: Copies of Chats

Once you have enabled this option it will be remembered for all future sessions. The Chat Logs will be saved to your Downloads folder automatically.

 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
TreyMc
Active Contributor

Re: Copies of Chats

Hi Glenn. I do have an option for automatic download, which I turned on. I do NOT have a copy of chat in my download folder, or anywhere else on the computer. I saved manually and used the file name to do my search.

 

Additionally, as somebody asked in a previous reply, will we eventually have the option to set which folder these go to, or are we stuck with the downloads folder?

 

Thanks.

VRLDO
Contributor

Re: Copies of Chats

OK I don't see the option if I use a browser instead of the GoTo app (I was hung up in our second account and couldn't log out but finally cleared that). I DID see the option in the GoTo app but as someone else mentioned, no chat in Downloads after I clicked that toggle on to auto-download.