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GlennD
GoTo Manager

Re: Copies of Chats

Hi @galmind,

 

Anyone can install and use the GoTo App, even attendees without their own account.

  • If it is installed and you using a Windows PC it will be listed as GoTo in your start menu 
  • If it is installed and you using a Mac it is listed as GoTo in your Applications
  • If you have been joining through your web browser until now, the next time you join a session look for a message to switch to the desktop app

Since the software is installed when you host or join a session we do not have a typical install link, but you can use the Download buttons on this page to go through the join process and install the softwar....

 

Glenn is a member of the GoTo Community Care Team.

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galmind
Active Contributor

Re: Copies of Chats

Okay, I found it in my Start menu.  Generally, I'm used to starting through my saved bookmark in Google.

galmind
Active Contributor

Re: Copies of Chats

One question, does this button need to be enabled each session?

GlennD
GoTo Manager

Re: Copies of Chats

@galmind Okay great. Once you enable automatic downloading it will be remembered for all future GoTo Training sessions.

 

Glenn is a member of the GoTo Community Care Team.

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BoomTownU
Active Contributor

Re: Copies of Chats

@GlennD - can this auto-save chat feature be enabled on the browser version? We have an unresolved bug that causes one of our instructor's mouse not to display when presenting. Your support team hasn't figured out how to fix it and has to use the browser version. There is an option to download the chats, but every session requires manual action. This would be resolved if the same toggle option could be added to the browser version. Thank you 

KateG
GoTo Moderator

Re: Copies of Chats

@BoomTownU thanks for bringing this up! We will pass this information along to our product team.

Kate is a member of the GoTo Community Care Team.

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