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VRLDO
Contributor

Some Attendee Names Missing from Attendance Report

We pulled a report from a webinar yesterday and there were two rows of data with registration time stamps and session time info, but the first and last name fields are blank. Since we don't know who they are we can't ask them how they joined the webinar (by desktop computer, dial in by phone, GTT phone app). Has anyone else experienced this?

1 REPLY 1
AshC
GoTo Moderator

Re: Some Attendee Names Missing from Attendance Report

@VRLDO  First and Last Name are required for all webinar registrations, so that data should never be lost.  Please give us a call to create a case escalation for the recovery:  https://support.goto.com/webinar/help/how-do-i-contact-gotowebinar-customer-support-g2w090151 


Ash is a member of the GoTo Community Care Team.

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