We are planning on hosting several small webinars and expect the first to be "sold out". Once our registration quota is filled, any further registrants will see the "Webinar Full" screen that gotoweb...
How do I change the text that appears on the page that comes up when a user tries to register for a Webinar that is already full? I'd like to add details to say that we will send out information on how to access the webinar recording after the event.
Right now it just has my email address which means I'm getting a lot of emails where I'm just copying and pasting the same message over and over again.
Right now it just has my email address which means I'm getting a lot of emails where I'm just copying and pasting the same message over and over again.
- This reply was created from a merged topic originally titled Customize the "Webinar is Full" screen.
Is there a way to customize the "Webinar is Full" screen to provide more information for those who can't register. - I appreciate that feedback and idea. Unfortunately it won't usually work for us as we work with outside speakers who frequently can't (or won't) commit to more than one session with us.
Here's another idea: Schedule a recurring GoToWebinar series, allowing attendees to register for another identical event should the one they were late to is full.
This way, you don't have to reschedule -- just add on more sessions as needed.- The GoToWebinar limit is 1,000 simultaneous attendees (which is another reason we'll likely need a new vendor). For the last few webinars, I've set the max limit at around 1,900 to allow for attrition. When we get past 1,900 registrations, that's when they get the "webinar full" message. I can't set the upper limit at 10,000 because if 4,000 people register, I'd have 3,000 upset people who can't log into the live webinar even though they've registered. That's terrible for branding.
Hi Ken, while your attendee limit is 1000 for a classic webinar the registration limit should be 10,000 by default. Is it possible that you are referring to the Webinar is full message that is displayed to registrants trying to join a webinar once the attendee limit is reached?
- We already do that, actually, and it doesn't help us with this issue. When a webinar fills up (over 1,000 people), many more people still want to register. The message simply states "contact the organizer" and lists my email address, so I still get hundreds of emails asking, "how do I register?" I have to individually respond to all those emails, which is a waste of time. All I need is the ability to customize that text with other info. Even if I could simply direct them to a page on our website, it would solve the problem. As it is, though, between the 1,000-attendee limit and this missing feature, we'll have to look at other providers.
- Hi Ken,
There is a separate communication that you may automatically send to Absentees who do not attend the live broadcast. This communication to registrant absentees can be customized under the scheduled GoToWebinar's Email section.
- The lack of this feature alone may make it worth switching to another provider. Our webinars are maxing out and I'm forced to respond to hundreds of individual emails for each webinar. Huge waste of time when all I need to do is add a line of custom text on the "webinar full" page.
- Clear messaging absolutely makes sense, I'm just surprised we can't add an additional custom line to provide even more clarity. From a user perspective, it's more clear to see:
"The Webinar is full. Please contact the Organizer for more information.
Note from the Organizer: After the webinar is complete, a recording will be made available to those who are unable to join. We will send out details via the newsletter."
Or something similar. Now they see 1) It's clear the webinar is full and 2) They know what to do without having to send an email. - Hi,
We must keep the messaging very clear for all Attendees, regardless of the content. In this light, I'm afraid messages like 'The Webinar is full. Please contact the Organizer for more information." must be kept as clear as possible for a uniform experience for all our users. Legally, we are bound to some of this messaging, and I apologize if this inconveniences you in some way.
