API Limit

[Fah1ad]

Hi!

We've been using GoToWebinar API to add registerants to our webinars remotely, since we have our own registeration process.

The current limit is very low for us, is there anyway we can raise the limit to 2000 requests a day?!

Thank you.

[GlennD · Accepted solution]

Hi @Fah1ad 

Please follow these steps to request an increase:

1. Login at https://goto-developer.logmeininc.com/ by clicking Sign In
2. Click on the app in the My Apps list
3. The Consumer Key will be listed under Keys

2. Email the Consumer Key, along with your request to developer-support@logmein.com

[Fah1ad]

I've sent the details and currently waiting for a response.

Thank you @GlennD

[EAwebinarteam]

Dear Gotowebinar team

This is Juhi, head of operations from Sparx Systems India Services private Limited. We are conducting a global Webinar session for our product which is used by more than 850000 users across the world.

After going through multiple competitive product evaluation, we chose Goto WEbinar. This event is scheduled for June 1-5, 2020 and we are working on stringent timelines.

While testing the website, we faced API time limit and the registrations ended up in failing.

Please find attached the necessary details :

Product: GotoWebinar

Problem Description:

When using API for webinar registration from our website, getting response as "  The API call rate has been exceeded for the day. "

API Method: "Registrants"

Request URL: api.getgo.com/G2W/rest/v2/organizers/{organizerKey}/webinars/{webinarKey}/registrants

Request Headers:

Content-Type: application/json

Accept: application/json

Authorization: OAuth oauth_token=47a9b6ae3f145aee0123456789abcdef

Request POST Data (if applicable):

Response http Code: http/1.1 200

Response Body:

[{"err":429,"category":"Rate limit quota","message":"The API call rate has been exceeded for the day."}],"joiningURLS":[],"webinarNames":[],"webinarDetails":[]

 

Consumer key: YX4oPrnbUUwUybGnoOr2Yf49B9Je2Sln

Email that was being used to create the access token: registrations@eaglobalsummit.com 

I kindly request you to increase the API call limits to 2000 or much more than this per day as this is a bigger event. Also please change this to production site from development site.

We have sent this details in email and we are waiting for the support since 2 days and we are not receiving any support at all.

We are expecting a faster support to get this solved

Thanks in advance.

Best Regards

Juhi

+91 9042049622   

[AshC]

@EAwebinarteam  As mentioned previously on this thread, you have to create your support request through the Developers pages, using the designated template. 

[samacongressi]

Hi @GlennD, i don't know if you can speed up the request to increase the limit of bees, but 1 hour ago I sent the request email and I have urgency as the event starts tomorrow and I need to complete the invitations.

Thanks

[AshC]

@samacongressi  Considering APIs have no official support, it may take a few days to review your increase request.  Thanks for your patience.

[ranaawaisijaz]

I got this error

The API call rate has been exceeded for the day.
How do I increase my API limit?